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Call Center Customer Service Representative
Sault Ste. Marie
Office & Administration,
Customer Service
POSTED:
5 days ago
Employer:
Team Recruiter
ES Job ID:
16111
Closing Date:
December 23, 2024
Salary:
23
Duration:
Temporary
Job Description:
Our government client is looking for a Call Center Customer Service Representative
Length: 5 months contract with a strong possibility of extension and conversion to full time employment
Location: Sault Ste. Marie, Ontario (Hybrid)
Hybrid Policy: One full week, every other week in office depending on the shift. Overnight and shifts beginning after 8 p.m. are work from home
Training: A mix of in office and virtual
Hours of work: Ability to do Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday. (including holidays). No exceptions nor flexibility.
Overtime possibility: Yes
Pay Rate: $23/hr
Estimated Start Date: January 6th, 2025
Important: Successful completion of the Training Program (in class and job shadowing) is required to advance to the regular full-time employment for this role.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
-Represent our client's strong customer-centric brand and values by creating great customer experiences at every interaction
-Provide customer service support via phone, live webchat, and email
-Develop and maintain knowledge of all client's products, services, and promotions to provide customers with helpful and accurate information
-Uphold the high standards of Responsible Gambling program, including tools and resources, and in all customer activities
-Demonstrate proficiency with Contact Centre technology and software applications
-Strive to meet service delivery and quality targets by managing work tasks in a professional and efficient manner
-Document and record all customer interactions to monitor and analyze customer experiences
-Develop and maintain knowledge of all operational procedures to ensure compliance with organizational privacy, information, and risk protocols
-Offer advice and guidance on products, services, and promotions to enhance the player's experience
-Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
-Continuously seek opportunities to improve department processes, and procedures to ensure efficient and effective operations
INTERVIEW PROCESS:
-Virtual
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.
Please note: Adherence to our end client's vaccination policy is a requirement
Have a great day.
......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at http://www.teamrecruiter.com.
CAMSC and ACSESS certified
\"...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing\"
\"Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.\"
Length: 5 months contract with a strong possibility of extension and conversion to full time employment
Location: Sault Ste. Marie, Ontario (Hybrid)
Hybrid Policy: One full week, every other week in office depending on the shift. Overnight and shifts beginning after 8 p.m. are work from home
Training: A mix of in office and virtual
Hours of work: Ability to do Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday. (including holidays). No exceptions nor flexibility.
Overtime possibility: Yes
Pay Rate: $23/hr
Estimated Start Date: January 6th, 2025
Important: Successful completion of the Training Program (in class and job shadowing) is required to advance to the regular full-time employment for this role.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
-Represent our client's strong customer-centric brand and values by creating great customer experiences at every interaction
-Provide customer service support via phone, live webchat, and email
-Develop and maintain knowledge of all client's products, services, and promotions to provide customers with helpful and accurate information
-Uphold the high standards of Responsible Gambling program, including tools and resources, and in all customer activities
-Demonstrate proficiency with Contact Centre technology and software applications
-Strive to meet service delivery and quality targets by managing work tasks in a professional and efficient manner
-Document and record all customer interactions to monitor and analyze customer experiences
-Develop and maintain knowledge of all operational procedures to ensure compliance with organizational privacy, information, and risk protocols
-Offer advice and guidance on products, services, and promotions to enhance the player's experience
-Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
-Continuously seek opportunities to improve department processes, and procedures to ensure efficient and effective operations
INTERVIEW PROCESS:
-Virtual
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.
Please note: Adherence to our end client's vaccination policy is a requirement
Have a great day.
......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at http://www.teamrecruiter.com.
CAMSC and ACSESS certified
\"...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing\"
\"Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.\"
Required Skills:
KNOWLEDGE & EDUCATION:
-University degree or college diploma in relevant field or equivalent work experience
-Understanding of gaming, entertainment, or other similar industries
EXPERIENCE:
-2 years' experience in customer service
-2 years' experience in working in complex, challenging environments
CRITICAL SKILLS:
-Customer service skills
-Communication and interpersonal skills
-Strong speaking and writing skills (English)
-Problem solving and troubleshooting skills
-Knowledge of Microsoft applications, internet, and proficient keyboarding skills
OTHER REQUIREMENTS:
-Bilingual in French is an asset
-Work in 24/7/365 operations
-Shift work, holiday and weekend work required
-University degree or college diploma in relevant field or equivalent work experience
-Understanding of gaming, entertainment, or other similar industries
EXPERIENCE:
-2 years' experience in customer service
-2 years' experience in working in complex, challenging environments
CRITICAL SKILLS:
-Customer service skills
-Communication and interpersonal skills
-Strong speaking and writing skills (English)
-Problem solving and troubleshooting skills
-Knowledge of Microsoft applications, internet, and proficient keyboarding skills
OTHER REQUIREMENTS:
-Bilingual in French is an asset
-Work in 24/7/365 operations
-Shift work, holiday and weekend work required
How to Apply:
URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to [email protected]
Please mention the job title above in the subject line
The recruiter in charge of this role is San Thangarajah
AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:
http://teamrecruiter.com/candidate/job_board/?referenceid=019726
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Please mention the job title above in the subject line
The recruiter in charge of this role is San Thangarajah
AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:
http://teamrecruiter.com/candidate/job_board/?referenceid=019726
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
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