Service Advisor

Blind River

Customer Service, Office & Administration, Skilled Trades

POSTED: 2 weeks ago

Transcan Service Centre Ltd

5232

January 20, 2025

Full Time

Are you passionate about customer service and thrive in a fast-paced automotive environment? We are seeking a Service Advisor to join our team! This critical role serves as the main liaison between customers and technicians, ensuring seamless service delivery and customer satisfaction.

Wage based on experience.

Key Responsibilities
- Customer Interaction: Act as the first point of contact for customers, addressing inquiries and concerns with professionalism and care.
- Scheduling: Coordinate and manage daily schedules for automotive technicians to maximize efficiency.
- Billing & Documentation: Prepare final bills, create and update customer profiles, process invoices, and handle insurance claims.
- Inventory Management: Monitor and maintain inventory levels, including ordering and receiving parts and supplies.
- Administrative Oversight: Ensure all paperwork is accurate, complete, and properly filed or distributed.
- Professional Standards: Uphold a professional demeanor and appearance at all times.
- Additional Duties: Perform other tasks as needed to support shop operations.

What We're Looking For:
The ideal candidate is proactive, detail-oriented, and excels under pressure. You should be able to multi-task effectively and maintain composure in a dynamic environment.

Why Join Us?
We offer a collaborative workplace with opportunities for growth and a commitment to delivering top-quality service to our customers.

Qualifications
- Strong communication and interpersonal skills.
- Exceptional organizational and time management abilities.
- Effective problem-solving skills with a customer-focused approach.
- Proficiency with computer systems and software.
- Valid driver's license.

Preferred Experience
- Knowledge of automotive repair and maintenance.
- Previous experience in a similar role.
- A high school diploma or higher education.