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Visitor Services Attendant
Sault Ste. Marie
Customer Service,
Seasonal
POSTED:
7 days ago
Employer:
Parks Canada Agency
ES Job ID:
16262
Closing Date:
February 20, 2025
Salary:
27.47
Duration:
Seasonal
,
Temporary
Job Description:
Visitor Services Attendant
Sault Ste. Marie Canal National Historic Site - Parks Canada
Sault Ste. Marie (Ontario)
Term position from May to August 2025
$27.47 to $29.85 per hour
Become part of the team at Parks Canada, an internationally renowned agency dedicated to protecting Canada's natural, historical and cultural treasures and presenting them for visitors to appreciate and enjoy!
Nestled beneath the International Bridge in downtown Sault Ste. Marie, the Sault Ste. Marie Canal was built to bypass the rapids on the St. Marys River. Opened in 1895, the canal completed an all-Canadian waterway featuring the longest lock in the world and the first to operate using electricity.
Known as Baawaating, this region holds profound significance as home and sacred gathering place for Indigenous peoples. The dedicated Visitor Experience team at the Sault Ste. Marie Canal strives to convey the narratives of innovation and historical significance to all those who engage with this culturally rich site.
Diversity and inclusion are at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.
Duties
- Greet and interact with visitors to support a quality experience, providing information about the activities at the Sault Ste. Marie Canal and its history
- Facilitate sales of goods and services
- Address and resolve visitor inquires, concerns and complaints
- Routine cleaning of facilities, emptying of garbage and recycling bins, dusting, sweeping, vacuuming and mopping
- Collect revenue using a point-of-sale system, interact machine and cash payments
- Team lead for Visitor Centre which includes managing gift shop operations and inventory
- Order and receive inventory and ensure product is fully stocked throughout the operating season
For full job description, please visit https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800 poster=2283360&toggleLanguage=en&utm_source=Cyberimpact&utm_medium=email&utm_campaign=2025-02-13--Employment-Opportunities--Possibilites-demploi
Sault Ste. Marie Canal National Historic Site - Parks Canada
Sault Ste. Marie (Ontario)
Term position from May to August 2025
$27.47 to $29.85 per hour
Become part of the team at Parks Canada, an internationally renowned agency dedicated to protecting Canada's natural, historical and cultural treasures and presenting them for visitors to appreciate and enjoy!
Nestled beneath the International Bridge in downtown Sault Ste. Marie, the Sault Ste. Marie Canal was built to bypass the rapids on the St. Marys River. Opened in 1895, the canal completed an all-Canadian waterway featuring the longest lock in the world and the first to operate using electricity.
Known as Baawaating, this region holds profound significance as home and sacred gathering place for Indigenous peoples. The dedicated Visitor Experience team at the Sault Ste. Marie Canal strives to convey the narratives of innovation and historical significance to all those who engage with this culturally rich site.
Diversity and inclusion are at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.
Duties
- Greet and interact with visitors to support a quality experience, providing information about the activities at the Sault Ste. Marie Canal and its history
- Facilitate sales of goods and services
- Address and resolve visitor inquires, concerns and complaints
- Routine cleaning of facilities, emptying of garbage and recycling bins, dusting, sweeping, vacuuming and mopping
- Collect revenue using a point-of-sale system, interact machine and cash payments
- Team lead for Visitor Centre which includes managing gift shop operations and inventory
- Order and receive inventory and ensure product is fully stocked throughout the operating season
For full job description, please visit https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800 poster=2283360&toggleLanguage=en&utm_source=Cyberimpact&utm_medium=email&utm_campaign=2025-02-13--Employment-Opportunities--Possibilites-demploi
Required Skills:
EDUCATION
- A secondary school diploma or acceptable combination of education, training and experience in a field related to the position
Degree equivalency
EXPERIENCE
- Experience in interacting with the public in a reception/orientation capacity
- Experience in general maintenance of facilities
- Experience with Point-of-Sale (POS) systems, Interact and cash handling
- Experience working within a team environment
- Experience in inventory collection and recording
The following will be applied / assessed at a later date (essential for the job)
English essential
Information on language requirements
KNOWLEDGE
- Knowledge of Parks Canada and the Sault Ste. Marie Canal National Historic Site
- Knowledge of health and safety procedures/processes in the workplace
ABILITIES
- Visitor Focus - providing service excellence to internal and/or external clients
- Concern for Safety - identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
- Initiative - dealing with situations/issues proactively and persistently, seizing opportunities that arise
- Interactive Communication - listening to others and communicating articulately, fostering open communication
- Problem Solving - identifying problems and solutions
PERSONAL SUITABILITY
- Exercises sound judgement and strives for excellence
- Personally connects with visitors to provide enjoyable experiences
- Communicates effectively in both written and oral communication
- Take initiative to support a team environment
ASSET QUALIFICATIONS
- Bilingualism
- Experience in proper bike maintenance
- Experience is cross selling and/or upselling
OPERATIONAL REQUIREMENTS
- Make moderate physical effort to sit and stand for prolonged periods
- Be exposed to variable weather conditions
- Occasionally demonstrate tasks to others
- Work shift-work, weekends, statutory holidays and provincial/territorial holidays
. Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirement-
- A secondary school diploma or acceptable combination of education, training and experience in a field related to the position
Degree equivalency
EXPERIENCE
- Experience in interacting with the public in a reception/orientation capacity
- Experience in general maintenance of facilities
- Experience with Point-of-Sale (POS) systems, Interact and cash handling
- Experience working within a team environment
- Experience in inventory collection and recording
The following will be applied / assessed at a later date (essential for the job)
English essential
Information on language requirements
KNOWLEDGE
- Knowledge of Parks Canada and the Sault Ste. Marie Canal National Historic Site
- Knowledge of health and safety procedures/processes in the workplace
ABILITIES
- Visitor Focus - providing service excellence to internal and/or external clients
- Concern for Safety - identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
- Initiative - dealing with situations/issues proactively and persistently, seizing opportunities that arise
- Interactive Communication - listening to others and communicating articulately, fostering open communication
- Problem Solving - identifying problems and solutions
PERSONAL SUITABILITY
- Exercises sound judgement and strives for excellence
- Personally connects with visitors to provide enjoyable experiences
- Communicates effectively in both written and oral communication
- Take initiative to support a team environment
ASSET QUALIFICATIONS
- Bilingualism
- Experience in proper bike maintenance
- Experience is cross selling and/or upselling
OPERATIONAL REQUIREMENTS
- Make moderate physical effort to sit and stand for prolonged periods
- Be exposed to variable weather conditions
- Occasionally demonstrate tasks to others
- Work shift-work, weekends, statutory holidays and provincial/territorial holidays
. Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirement-
Requirements:
- Obtain and maintain Reliability Status security clearance
- Possession and maintenance of a valid Class G driver's license
- Possession and maintenance of a valid Class G driver's license
How to Apply:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Assessment accommodation
HOW TO APPLY
You must apply online.
1. ONLINE SCREENING QUESTIONS
All candidates must clearly demonstrate in the online screening questions how they meet the education and experience factors listed in both the essential and asset qualifications listed.
2. RESUMES
Resumes will be used as a secondary source to validate the experience described in the screening questions and/ or email - as appropriate.
3. REFERENCES
Three (3) references are required
4. CURRENT POSITION (FOR Government of Canada Employees) (if applicable)
Please identify clearly your substantive group and level and your employment status on your resume and/or application and/or email.
Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Provide concrete examples of WHEN, WHERE & HOW.
Failure to clearly demonstrate how you meet the Education and Experience factors may result in the rejection of your application.
Normally, applicants will not be solicited for incomplete or possible missing information.
Candidates will be asked to provide proof of their education credentials at a later date.
Assessment accommodation
HOW TO APPLY
You must apply online.
1. ONLINE SCREENING QUESTIONS
All candidates must clearly demonstrate in the online screening questions how they meet the education and experience factors listed in both the essential and asset qualifications listed.
2. RESUMES
Resumes will be used as a secondary source to validate the experience described in the screening questions and/ or email - as appropriate.
3. REFERENCES
Three (3) references are required
4. CURRENT POSITION (FOR Government of Canada Employees) (if applicable)
Please identify clearly your substantive group and level and your employment status on your resume and/or application and/or email.
Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Provide concrete examples of WHEN, WHERE & HOW.
Failure to clearly demonstrate how you meet the Education and Experience factors may result in the rejection of your application.
Normally, applicants will not be solicited for incomplete or possible missing information.
Candidates will be asked to provide proof of their education credentials at a later date.
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