Manager, Technology Operations

Sault Ste. Marie

Executive and Management

POSTED: 4 weeks ago

Sault Ste Marie Innovation Centre

16071

December 16, 2024

Full Time

WHY CHOOSE EMPLOYMENT AT SSMIC?

At the Sault Ste. Marie Innovation Centre (SSMIC), our mission is clear: we strive to empower organizations with the tools, knowledge, and data they need to foster healthier, safer, and more prosperous communities. By bridging the gap between data challenges and actionable solutions, we create meaningful impacts that go far beyond technology.

When you join SSMIC, you're not just joining a company-you're becoming part of a vibrant team that is passionate about making a difference. We are dedicated to cultivating an environment where our team members can thrive, explore their passions, and hone their skills. Whether you're tackling complex data challenges, collaborating with innovative thinkers, or crafting creative solutions, you'll find opportunities here to grow professionally and personally.

At SSMIC, we value creativity, teamwork, and out-of-the-box thinking. We encourage each member of our team to push boundaries and bring their unique perspectives to the table. Every challenge is an opportunity, and we face each one with enthusiasm, determination, and a commitment to excellence.
If you're looking for a workplace where your contributions matter, where your ideas are valued, and where you can make a real impact while doing work you love, SSMIC is the place for you.

WAGE
Competitive Compensation Package

BENEFITS
In addition to a competitive compensation package, SSMIC provides a comprehensive benefits package that includes:
- Group Health Insurance Program
- Retirement Savings Plan
- Generous Vacation and Wellness Days
- Flexible Work Arrangements
- Professional Development Program

JOB SUMMARY
The Manager, Technology Operations is responsible for managing and optimizing the core business operations of the SSMIC technology business unit and consulting services. This role will involve overseeing the execution of consulting and implementation projects, managing resources efficiently, ensuring quality control, and leading internal teams to meet organizational goals. You will be challenged to refine operational processes, improve service delivery, and drive overall efficiency in the organization.

JOB DUTIES
Project Management & Execution
- Ensure all internal operations support the timely and efficient execution of projects.
- Work with project teams to ensure that all client projects are delivered on time, within scope, and budget.
- Oversee project timelines, milestones, and deliverables.
- Continuously review and adjust project workflows to mitigate risks and ensure deadlines are met.
- Act as a liaison to ensure that clients receive a smooth experience from proposal to project delivery.

Operational Performance & Efficiency
- Develop, implement, and monitor workflow processes to enhance productivity and reduce inefficiencies.
- Track operational performance using metrics and dashboards. Identify areas for improvement and lead initiatives to enhance process effectiveness.
- Efficiently manage and allocate resources (human, financial, and technological) to meet project demands and business priorities. Ensure cross department collaboration for seamless execution.
- Supervise and manage the operations team, providing leadership, mentorship, and training.
Financial Management & Budgeting
- Prepare and manage project and operational budgets, ensuring cost-effectiveness. Analyze financial performance against budget and address variances.
- Collaborate with the finance team to develop financial forecasts, cost controls, and monthly reporting.

Business Development & Client Relationships
- Proactively identify and pursue new business opportunities with existing clients by understanding their challenges and objectives.
- Develop and maintain strong relationships with key decision-makers to uncover areas where technology solutions can enhance business performance.
- Manage the ongoing relationship with clients, ensuring high levels of satisfaction and continuous value.

Technology Solutions & Innovation
- Work with SSMIC Managers to analyze client operations, workflows, and pain points to recommend tailored technological solutions that drive efficiency, productivity, and growth.
- Stay informed on industry trends and emerging technologies to present innovative solutions that align with clients' business goals.
- Collaborate with internal technical teams to design and propose effective solutions, ensuring ease of implementation and clear ROI.

Training & Development
- Lead training initiatives to increase business acumen within cross-functional teams.
- Provide guidance to colleagues in applying technological solutions to real-world business problems.

Other duties as assigned.

Qualifications
- University Degree in Information Technology, Business or related field.
- Minimum 5+ years of experience in technology operations leadership, preferably in a technology or professional services, managing teams, optimizing processes, and delivering operational results in a fast-paced environment.
- Strong leadership skills with the ability to inspire, motivate, and manage a diverse team across different functions.
- Proficiency in project management methodologies and software.
- Demonstrated experience managing operational budgets, financial forecasts, and controlling costs.
- Expertise in streamlining processes, implementing new tools, and fostering a culture of continuous improvement.
- Ability to manage client relationships, address concerns, and provide solutions that improve client satisfaction and retention.
- Occasional travel may be required.