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IT Support - I.T. Department
Sagamok Anishnawbek
Information Technology
POSTED:
2 weeks ago
Employer:
Sagamok Anishnawbek First Nation
ES Job ID:
5351
Closing Date:
April 04, 2025
Job Description:
PERMANENT EMPLOYMENT OPPORTUNITY
IT SUPPORT - I.T. Department
Salary: $22.00 - $25.00/hour (based on experience)
JOB SUMMARY:
Sagamok Anishnawbek is looking for a service-oriented IT Support person to provide on-site and remote desktop, server and network support in a variety of client environments. You will be a client-facing member of our service delivery team, solving a variety of challenging technical issues for Sagamok Anishnawbek Departments.
POSITION DUTIES:
- Provide onsite and remote technical support for client hardware, network and application issues, such as: servers, switches, wireless networks, firewalls, storage devices, printers, PCs/MACs and handheld devices.
- Utilization of Freshdesk ticketing system for daily tasks.
- Support and administration of our MS Azure environment.
- Good working knowledge of Active Directory, DNS, DHCP, and File Sharing.
- Setup and configuration of new computers, cell phones, and configuring Multi-Factor Authentication (MFA.)
- Backup Software, Office and Office 365, remote desktop and end-user applications on a variety of platforms.
- Hardware/software/OS installation, configurations and upgrades, on-boarding.
- Working closely with team members, applying best practices and proactive planning to client environments, providing timely responsiveness to mission-critical client emergencies.
- Follow-up on, provide feedback, and see assigned issues through to resolution.
- Properly escalate unresolved concerns to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues.
- Evaluate, test, and deploy software/hardware upgrades.
- Update/close client tickets, maintain client IT documentation and enter daily time records.
- Other duties as assigned by the manager and/or director.
IT SUPPORT - I.T. Department
Salary: $22.00 - $25.00/hour (based on experience)
JOB SUMMARY:
Sagamok Anishnawbek is looking for a service-oriented IT Support person to provide on-site and remote desktop, server and network support in a variety of client environments. You will be a client-facing member of our service delivery team, solving a variety of challenging technical issues for Sagamok Anishnawbek Departments.
POSITION DUTIES:
- Provide onsite and remote technical support for client hardware, network and application issues, such as: servers, switches, wireless networks, firewalls, storage devices, printers, PCs/MACs and handheld devices.
- Utilization of Freshdesk ticketing system for daily tasks.
- Support and administration of our MS Azure environment.
- Good working knowledge of Active Directory, DNS, DHCP, and File Sharing.
- Setup and configuration of new computers, cell phones, and configuring Multi-Factor Authentication (MFA.)
- Backup Software, Office and Office 365, remote desktop and end-user applications on a variety of platforms.
- Hardware/software/OS installation, configurations and upgrades, on-boarding.
- Working closely with team members, applying best practices and proactive planning to client environments, providing timely responsiveness to mission-critical client emergencies.
- Follow-up on, provide feedback, and see assigned issues through to resolution.
- Properly escalate unresolved concerns to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues.
- Evaluate, test, and deploy software/hardware upgrades.
- Update/close client tickets, maintain client IT documentation and enter daily time records.
- Other duties as assigned by the manager and/or director.
Required Skills:
QUALIFICATIONS:
- Entry level experience applying a wide range of current IT tools and solutions in business environments.
- Some education/training and/or equivalent IT experience an asset.
- Strong communication, organizational and time-management skills.
- Confidence when interacting with end-users.
- Excellent troubleshooting and multi-tasking skills in a fast-paced team environment.
- A willingness to learn new technologies and apply them in a live environment.
- Grade 12 Diploma or equivalent.
- Valid \"class G\" Ontario Driver's Licence and ability to travel between Sagamok buildings is desirable.
- Entry level experience applying a wide range of current IT tools and solutions in business environments.
- Some education/training and/or equivalent IT experience an asset.
- Strong communication, organizational and time-management skills.
- Confidence when interacting with end-users.
- Excellent troubleshooting and multi-tasking skills in a fast-paced team environment.
- A willingness to learn new technologies and apply them in a live environment.
- Grade 12 Diploma or equivalent.
- Valid \"class G\" Ontario Driver's Licence and ability to travel between Sagamok buildings is desirable.
Requirements:
TERMS AND CONDITIONS OF EMPLOYMENT:
- Must be able to work flexible hours.
- Sign and maintain an annual oath of confidentiality.
- Secure and maintain certification in Privacy and Confidentiality.
- Must provide a criminal record check prior to commencing employment.
- Incumbent is subject to three months' probation.
- Must be flexible and willing to handle other duties as assigned
- Must be able to work flexible hours.
- Sign and maintain an annual oath of confidentiality.
- Secure and maintain certification in Privacy and Confidentiality.
- Must provide a criminal record check prior to commencing employment.
- Incumbent is subject to three months' probation.
- Must be flexible and willing to handle other duties as assigned
How to Apply:
Qualified candidates are invited to submit their cover letter, resumé, credentials, and three work related References (email addresses) through the Online BambooHR process
By: Until Filled
BambooHR Link: https://sagamokanishnawbek.bamboohr.com/careers/173
We thank all applicants for their interest; however, only those selected for an interview will be contacted
By: Until Filled
BambooHR Link: https://sagamokanishnawbek.bamboohr.com/careers/173
We thank all applicants for their interest; however, only those selected for an interview will be contacted
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