LBM Counter Salesperson

Blind River

Customer Service

POSTED: 7 days ago

Blind River Home Hardware

5110

November 20, 2024

Part Time

JOB DESCRIPTION:
The LBM (Lumber and Building Materials) Counter Salesperson is responsible for providing prompt courteous and efficient service to customers, advising them on appropriate merchandise and related items. His or her duties include being familiar with pricing, local building codes, types of building permits issued, preparing quotations, as well as a variety of other related duties. The LBM Counter Salesperson must perform all assigned tasks with sufficient speed and accuracy to avoid adverse impact on the level of service to customers and to achieve sales profitability.

DUTIES / RESPONSIBILITIES:
- Ensure customers are greeted within 30 seconds of their arrival at the LBM counter.
- Determine customer's needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Process special orders for non-stock or out of stock items.
- Be familiar with and maintain up-to-date information on pricing.
- Be familiar with local building codes.
- Help customers solve building problems.
- Update yourself with practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages.
- Resolve customer complaints.
- Be familiar with current yard inventory and surplus items.
- Suggest rule, policy and / or procedural changes when you believe they would improve efficiency, sales, profits, morale, etc.
- Maintain professional confidentiality of all store and customer records.
- Work on additional duties and assignments as assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management to have the situation corrected.

- Ability to work a flexible schedule including weekends.
- Friendly and helpful attitude toward customers.
- Good mathematical skills.
- Must be able to communicate effectively with employees, management, suppliers, and customers, to obtain accurate information for pricing, estimates, quotations, etc.
- Willingness to learn.
- Prior retail experience beneficial.
- Willingness to continually develop professional skills and knowledge base.
- High School graduate or equivalent.
- Ability to work co-operatively in a team atmosphere.

WORKING RELATIONSHIPS:
- Reports directly to the LBM Lead, Store Manager, and/or Dealer-Owner.