Client Care Coordinator

Cutler

Healthcare

POSTED: 2 weeks ago

Maamwesying North Shore Community Health Services

5004

September 30, 2024

Full Time

Client Care Coordinator /RPN - Baawaating Family Health Team
Full-Time Permanent

Who you are? You are highly motivated in sharing your interest in the Health Field enabling you to work in a team environment. Acknowledging the Seven Grandfather Teachings in your work to build relationships. In addition, you have the ability to draw on your own knowledge and life skills to support and maintain efficient operational functions, with a positive outlook.

Who we are? We are a leader in First Nation Health. Our foundation is Indigenous Health in Indigenous Hands. We provide accessible, quality, culturally safe and holistic health care that supports and enhances the wellness of individuals, families, and communities. We work with our 11 First Nation community partners and the Urban Indigenous population in Sault Ste. Marie in the provision of primary health care, traditional healing, mental wellness and addictions, home and community support services and health promotion services. We have been approved as the first Indigenous led Ontario Health Team in the province by the Ministry of Health.

The opportunity: The purpose of this position is to provide clerical and clinical support to the Baawaating Family Health Team and to coordinate client focused care to community members seeking and accessing health care services. The Client Care Coordinator/RPN is the first point of contact with clients and will play a critical role in the efficiency and flow of the clinic. The scope of this position is to work collaboratively as part of a diverse health care team and focus on coordinated and quality care for clients.
The position requires the Client Care Coordinator/RPN to perform duties related to managing the electronic booking of appointments and follow up, monitoring of referrals, consult notes, labs and other correspondence required in the care of clients.
The incumbent will ensure quality data entry into the electronic medical record and will be required to participate in quality improvement initiatives as part of the primary health care team.

This position will apply academic training and experience within the health clinic setting by the incumbent assisting and working closely with front-line health care professionals. Advocating on behalf of clients and helping clients navigate the health care system as they transition between health services both internally and externally will be an integral and critical role within this position.

Why Work with Us?
- Competitive Salary based on experience
- Paid Extended Health Benefits
- HOOPP (Healthcare of Ontario Pension Plan)
- Generous vacation package; with additional 7 Aboriginal statutory holidays
- Life-long learning is a priority, offering 10 Professional Development Days and $1200/Annual Budget
- Technology Amenities provided (i.e., laptop, electronic medical record system, cell phone)
- All travel expenses covered
- Daytime hours of work 8:30 a.m. to 4:00 p.m. Monday to Friday
- High staff satisfaction rated work environment, priority on provider and client experience
- Access to Cultural and Traditional teachings of the Ojibwe People
- 2 weeks holiday for the first year
- 15 days of Personal Leave

What you need to bring with you:
- A college diploma in the field of a Registered Practical Nurse (RPN)
- Registration in good standing with the College of Nurses of Ontario and Registered Practical Nurse Association
- Duties specific to the RPN role will include taking/recording vital signs, assisting/administering injections, collecting samples for lab testing as assigned, perform basic foot/nail care, and other related duties
- Respect for sensitivity towards, as well as knowledge and understanding of Anishnabek culture and language and the Seven Grandfather Teachings
- Must possess excellent oral and written communication and interpersonal skills
- Excellent organizational skills and ability to promote teamwork
- Must be self-directed, resourceful and possess critical thinking skills
- Strong knowledge and proficient in the use of computers and various software applications, such as Word, Excel, Publisher, Outlook
- Experience in the use of electronic health records would be a definite asset
- A clear criminal reference check is a condition of employment
- Must possess a valid driver's license and access to a reliable vehicle

What to expect? Given the traditional practices of Indigenous people, from time-to-time exposure to smoke from the burning of sacred medicines such as tobacco, sweet grass, sage, or cedar may occur. Accommodations for the disabled will be available upon request. An offer of employment will be conditional upon an acceptable vulnerable sector police records check. Hiring of Indigenous People will be given preference, as allowed under Section 14 of the Ontario Human Rights Code - Special Programs.