Help Desk Technician

Serpent River First Nation

Seasonal

POSTED: 3 weeks ago

Maamwesying North Shore Community Health Services

4734

May 22, 2024

Seasonal , Student

Help Desk Technician
Summer Student Program - July to August 2024
Location: Serpent River First Nation - Head Office

Who you are? You are highly motivated in sharing your interest in the Health Field enabling you to work in a team environment. Acknowledging the Seven Grandfather Teachings in your work to build relationships. In addition, you have the ability to draw on your own knowledge and life skills to support and maintain efficient operational functions, with a positive outlook.

Who we are? We are a leader in First Nation Health. Our foundation is Indigenous Health in Indigenous Hands. We provide accessible, quality, culturally safe and holistic health care that supports and enhances the wellness of individuals, families, and communities. We work with our 11 First Nation community partners in the provision of primary health care, traditional healing, mental wellness and addictions, home and community support services and health promotion services. We have recently been approved as the first Indigenous lead Ontario Health Team by the Ministry of Health.

The opportunity: The Help Desk Technician will work under the supervision of the IT Support Advisor to assist in providing technical support for users experiencing computer issues. The Help Desk Technician will help to ensure the technological requirements are at an optimum level for efficient productivity. Strict adherence to the Confidentiality Policy of Maamwesying North Shore Community Health Services is a critical element to the position.

What you need to bring with you:
- Post-secondary diploma or degree in a computer science or information technology, network administration and computer repair are an asset
- IT certification is an asset
- Proficiency in the use of computers and various database programs including Access/SQL
- Demonstrated experience in cloud based applications such as Javascripts, Angular, and/or React, JSON, Java, Sprint Boot, MEAN stack, HTML/SASS, Python, .NET, etc.
- Proven experience in design and developing APIs and microservices
- Significant knowledge of databases such as Oracle, Azure SQL, PostgresQL, noSQL, etc.
- Demonstrated experience with, and knowledge of code version control systems, DevOps practices, virtualization, container solutions and emerging technologies such as BlockChain, RPA, Machine Learning, etc.
- Experience working with, and knowledge of, Mac and Windows operating systems, Active Directory, Network Storage, Azure, KACE 1000, etc.
- Knowledge of, and experience with setting up and troubleshooting of hardware (laptops, video conferencing systems, mobile phones, etc.)
- Strong knowledge of website development and maintenance
- A clear criminal reference check is a condition of employment
- Must have access to a reliable vehicle and possess a valid driver's license

What to expect? Given the traditional practices of Aboriginal people, from time-to-time exposure to smoke from the burning of sacred medicines such as tobacco, sweet grass, sage, or cedar may occur. Accommodations for the disabled will be available upon request. An offer of employment will be conditional upon an acceptable vulnerable sector police records check. Hiring of Aboriginal People will be given preference, as allowed under Section 14 of the Ontario Human Rights Code - Special Programs.