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North Shore Health Network

Tier II Technician

Blind River
POSTED: 7 months ago
North Shore Health Network
ES Job ID:
Closing Date:
January 31, 2024
Full Time
Job Requirements:
- Certificates
Job Description:
About Us:
The North Shore Health Network provides rural healthcare for communities along the north shore of Lake Huron - including services in Blind River, Thessalon and Richards Landing. The North Shore Health Network sites have been serving their communities faithfully for many years providing emergency, acute, complex continuing care, long term care and community support services.

The Role:

The role of the Tier II Technician is to administer and support the stable operation of the computer software systems and network infrastructure to ensure high levels of availability and security of the supported applications. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware and peripherals, application software, and communication links. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

- Setup and maintain servers, end user devices and all applicable peripherals with their associated operating systems and software
- Setup and maintain all network hardware and equipment, including routers, switches, wireless access points, and UPS
- Responsible for the reliable function of security solutions including anti-virus, intrusion and spam detection systems
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
- Support development and implementation of new technology installations.
- Maintain application servers to ensure the proper functioning of all hospital computerized information systems
- Prepare and ensure accuracy of documentation, procedures manuals, and quick reference guides
- Accurately document instances of equipment or component failure, repair, installation, and removal
- Perform network design and capacity planning
- Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
- Administer add, move, and change requests, maintain end user accounts, permissions, and access rights
- Perform server and security audits
- Perform system backups and recovery
- Monitor and test network performance and provide network performance statistics and reports.
- Administer telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, video conferencing systems and AV equipment
- Provide guidance and support to the all members of the IT team, provide coverage and distribution of tasks for the Helpdesk Technician and other staff members within the Informatics & IT Department
- Provide technical expertise to install, configure, and troubleshoot electronic and computer components of equipment maintained by other departments.
- Other duties as assigned

Hours of Work
Full-time hours of work will be between 8:30 and 4:30, Monday to Friday. However, flexible hours for support and implementation of systems may be required at times.

Travel and Work Location
Travel is required between Blind River, Thessalon and Richard's Landing hospitals on a flexible schedule that ensures needs are being met at all sites. Employee primary location will be in Blind River.

Rate: $75,348 - $82,348 annually

Required Skills:
Education and Training
- Minimum of a 3-year community college diploma or university degree in computer/information systems or related program.

- 3-5 years' experience in systems administration, implementation, application troubleshooting, and client support.
- Technical knowledge of server and computer operating systems,
- Technical knowledge of current network hardware, protocols, and standards.
- Hands-on hardware/software troubleshooting experience.
- Ability to conduct research to solve issues and recommend solutions as required.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong written and oral communication skills.
- Keen attention to detail.
- Strong interpersonal skills.
Experience with the following technologies would be an asset:
- VMWare vSphere
- VMWare Horizon
- Sonicwall Firewalls/Mobile Appliance
- Imprivata Tap Card Solutions
- Mimecast
- Unitrends Backup Solutions
- Cisco Meraki
- Microsoft Exchange Online

Valid Ontario's Driver's License
Own reliable transportation
Clear Criminal Record Check


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