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Shopper's Drug Mart

Pharmacy Assistant

Elliot Lake
Healthcare
POSTED: 1 month ago
Employer:
Shopper's Drug Mart
ES Job ID:
4029
Closing Date:
May 31, 2023
Duration:
Full Time
Job Description:
Pharmacy Assistant

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and provide superior, timely, and pleasant service to customers.

DUTIES AND RESPONSIBILITIES
- Greet customers promptly and gather prescription information according to Standard Operating Procedures
- Perform duties in priority according to the Role assigned on the Role Assignment Schedule
- Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTCs, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
- Set realistic customer expectations as to wait times and effectively communicate the time to the customer
- Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
- Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
- Draw customer attention to literature or information as required
- Ensure customers requiring counselling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
- Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures
- Managing customer inquiries both in person and over the phone
- Adhere to all confidentiality and privacy requirements

ADMINISTRATION
- Receive new and repeat prescription orders in accordance with Standard Operating Procedures
- Prepare and submit orders (e.g. medications, OTCs, special orders) with the exception of controlled drugs and narcotics
- Adjudicate third-party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
- Answer the telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary
- Manage incoming faxes according to Pharmacy Standards of Practice
- Assist pharmacist in coordinating callbacks
- Identify patients who are candidates for pharmacy services where appropriate and provide administrative support to the Pharmacist
- Contact physicians' offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation
- Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
- Generate reports as required

FRONT SHOP MERCHANDISING DUTIES
- Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product
- Assist with opening/closing the lock and leaving panels/gates
- Assist in removing and replacing patient education and health-related signage

PRESCRIPTION WORKFLOW
- Assist in prescription preparation to the company's standards and professional services
- Data entry for new prescriptions, and managing refill request processing, adjudicate claims to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third-party adjudication records
- Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection
- Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete
- May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist
- Accept written prescription or refill requests from customers in person or via telephone
- Accurately enter and maintain appropriate data within the applicable Pharmacy systems
- Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators as required
- Ensure prescriptions are prioritized correctly in accordance with the workflow
- Gather pertinent communication pieces for inclusion with prescription

INVENTORY MANAGEMENT
- May be required to perform inventory management, under the direction and supervision of the pharmacist
- Maintain proper storage of medications within the pharmacy according to 5S principles
- Ensure stock bottles are put away in accordance with the established workflow
- Maintaining perpetual inventory system in Kroll and Health Watch Next Generation/Delta
- Ensure regular replenishment of pharmacy drugs and supplies i.e. BTC and special order
- Unpack and receive pharmacy totes inside the pharmacy in a secure environment
- Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist
- Put away received pharmacy inventory in the appropriate location in accordance with the established workflow
- Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box)
- Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided
- Ensure stock rotation is completed and the expired product is removed from the shelf and returned in accordance with standard operating procedures
- Management of preferred generic product e.g. PGL or DSP
- Perform cycle counts in accordance with Standard Operating Procedures-

Requirements:
Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship
Maintain professional image (dress code) and conduct at all times
Promote marketing programs as appropriate and required
Regularly read and action/implement view communication vehicles (e.g. Communication Binder, Communication Board)
Ensure proficiency with Pharmacy Systems
Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-laws
Comply with all established loss prevention policies and procedures
Maintaining cleanliness of workspace according to 5s principles
Required Skills:
High School Diploma
Diploma from a Pharmacy Assistant credited course preferred
Previous Pharmacy Experience preferred
Retail Experience an Asset
Exceptional customer service skills with a talent for building customer loyalty
Effective communication skills
MS Office
Effective organizational skills, ability to multi-task
Problem Solving Skills
Strong attention to detail
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How to Apply:
Qualified applicants are asked to submit an application in person at Shoppers Drug Mart in Elliot Lake or email [email protected]

Please reference the position title when applying.

*We thank all those that apply, however, only those selected for an interview will be contacted. All applicants must be legally entitled to work in Canada on a permanent basis.*
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