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Tenant Relations Specialist
Elliot Lake
Social Services,
Other
POSTED:
2 weeks ago
Employer:
Elliot Lake Retirement Living
ES Job ID:
5367
Closing Date:
April 18, 2025
Duration:
Part Time
Job Description:
Join Our Team: Tenant Relations Specialist
Elliot Lake Retirement Living - Elliot Lake, ON
About Us
Elliot Lake Retirement Living (ELRL) is the leading provider of rental housing to retired and non-retired individuals in the province. ELRL owns a total of 1,375 residential units in the City of Elliot Lake. Elliot Lake Retirement Living (ELRL) is dedicated to fostering a welcoming and supportive community for our tenants. We are looking for a compassionate and professional Tenant Relations Specialist to join our team and support our tenants in maintaining a high quality of life.
Position Overview
As a Tenant Relations Specialist, you will play a key role in managing tenant relations, addressing concerns, and collaborating with community partners to support tenants. Reporting to the Manager of Sales and Lease Administration, you will ensure tenant well-being while maintaining compliance with relevant regulations.
Key Responsibilities
- Build and maintain strong relationships with tenants, staff, and community partners.
- Address and resolve tenant inquiries and complaints (excluding maintenance requests).
- Provide guidance on lease agreements and tenancy concerns, including issues such as:
- Neighbor disputes
- Tenant well-being concerns
- Units requiring intervention (e.g., hoarding, cleanliness)
- Noise and smoking complaints
- Assist tenants or next of kin in accessing government resources and support services.
- Ensure compliance with the Residential Tenancies Act, PIPEDA, Ontario Human Rights Code, and AODA.
- Maintain accurate tenant records in multiple software platforms.
- Prepare and serve tenancy-related notices and collaborate with legal professionals as required.
- Coordinate tenant transitions, including handling tenancy matters related to deceased tenants.
- Organize and support tenant activities, information sessions, and community engagement initiatives.
- Work with internal teams to address unresolved maintenance concerns impacting tenant well-being.
Salary
This is a part- time position to start, $25-$30/hr.
Elliot Lake Retirement Living - Elliot Lake, ON
About Us
Elliot Lake Retirement Living (ELRL) is the leading provider of rental housing to retired and non-retired individuals in the province. ELRL owns a total of 1,375 residential units in the City of Elliot Lake. Elliot Lake Retirement Living (ELRL) is dedicated to fostering a welcoming and supportive community for our tenants. We are looking for a compassionate and professional Tenant Relations Specialist to join our team and support our tenants in maintaining a high quality of life.
Position Overview
As a Tenant Relations Specialist, you will play a key role in managing tenant relations, addressing concerns, and collaborating with community partners to support tenants. Reporting to the Manager of Sales and Lease Administration, you will ensure tenant well-being while maintaining compliance with relevant regulations.
Key Responsibilities
- Build and maintain strong relationships with tenants, staff, and community partners.
- Address and resolve tenant inquiries and complaints (excluding maintenance requests).
- Provide guidance on lease agreements and tenancy concerns, including issues such as:
- Neighbor disputes
- Tenant well-being concerns
- Units requiring intervention (e.g., hoarding, cleanliness)
- Noise and smoking complaints
- Assist tenants or next of kin in accessing government resources and support services.
- Ensure compliance with the Residential Tenancies Act, PIPEDA, Ontario Human Rights Code, and AODA.
- Maintain accurate tenant records in multiple software platforms.
- Prepare and serve tenancy-related notices and collaborate with legal professionals as required.
- Coordinate tenant transitions, including handling tenancy matters related to deceased tenants.
- Organize and support tenant activities, information sessions, and community engagement initiatives.
- Work with internal teams to address unresolved maintenance concerns impacting tenant well-being.
Salary
This is a part- time position to start, $25-$30/hr.
Required Skills:
Qualifications & Experience
- Education: Diploma or degree in Social Work, Human Services, Psychology, Sociology, Community Development, Property Management, Business Administration, or Conflict Resolution (preferred).
- Experience: 3+ years in tenant relations, or social work.
- Experience working with vulnerable populations, seniors, or individuals at risk (e.g., mental health, hoarding, addiction support).
- Strong conflict resolution, mediation, and crisis intervention skills.
- Familiarity with the Residential Tenancies Act (RTA), Ontario Human Rights Code, and AODA.
- Bilingualism is an asset.
Key Competencies
- Strong interpersonal and communication skills.
- Ability to handle sensitive situations with discretion and professionalism.
- Conflict resolution and problem-solving skills.
- Ability to work independently and as part of a team.
- Education: Diploma or degree in Social Work, Human Services, Psychology, Sociology, Community Development, Property Management, Business Administration, or Conflict Resolution (preferred).
- Experience: 3+ years in tenant relations, or social work.
- Experience working with vulnerable populations, seniors, or individuals at risk (e.g., mental health, hoarding, addiction support).
- Strong conflict resolution, mediation, and crisis intervention skills.
- Familiarity with the Residential Tenancies Act (RTA), Ontario Human Rights Code, and AODA.
- Bilingualism is an asset.
Key Competencies
- Strong interpersonal and communication skills.
- Ability to handle sensitive situations with discretion and professionalism.
- Conflict resolution and problem-solving skills.
- Ability to work independently and as part of a team.
How to Apply:
If you are ready to join a dedicated team and contribute to the success of the organization, we would love to hear from you! Please submit your application, including a resume and any relevant experience, by April 18th, 2025 to:
Carole Amond - HR Coordinator, Elliot Lake Retirement Living, 289 Highway 108 N
Elliot Lake, ON P5A 2S9 Fax: 705-848-5322
We thank all applicants and advise that only those selected for an interview will be contacted.
ELRL is committed to ensuring equal access and participation for people with disabilities. Assistance and accommodation may be available during the application and hiring processes. Please fax us at 705-848-5322 to request accommodation.
Carole Amond - HR Coordinator, Elliot Lake Retirement Living, 289 Highway 108 N
Elliot Lake, ON P5A 2S9 Fax: 705-848-5322
We thank all applicants and advise that only those selected for an interview will be contacted.
ELRL is committed to ensuring equal access and participation for people with disabilities. Assistance and accommodation may be available during the application and hiring processes. Please fax us at 705-848-5322 to request accommodation.
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