Summer Tour Guide

Sault Ste. Marie

Seasonal, Customer Service, Food & Hospitality

POSTED: 1 day ago

Canadian Bushplane Heritage Centre

16330

April 18, 2025

17.2

Seasonal , Student

Summer Tour Guide

CBHC Summer Tour Guide is responsible for supporting education and for the overall guest experience. They ensure that all aspects of the experience meet or exceed guest expectations (service, security, cleanliness, etc.). The Summer Tour Guide is a member of the CBHC Flight Crew. Flight Crew are progressively trained in all operational areas of CBHC and are assigned an area of work daily, with the expectation of cross-over and support for all team members. The Summer Tour Guide will be trained to deliver Daily Guided Tours as well as CBHC programming on the Agawa Canyon Tour Train.

This a summer job, subject to approved funding. You must be a student and under the age of 30 to be eligible. Anticipated start date is late June with employment for 8-12 weeks.

This is a full-time paid position supported by Canada Summer Jobs.
Vacation is paid as per the Employment Standards Act.
Hours of Work are set by the supervisor and can include evenings and weekends.
Application Deadline: April 18, 2025
Wage: $17.20/hr

This is a funded position, and may be subject to change contingent upon funding approval.

Responsibilities
- Handles collections items according to care and handling guidelines.
- Creates and updates records in the collections database according to CBHC policies and procedures.
- Is trained to deliver educational and tourist tours.
- May support the delivery of children's educational programs, including summer camps.
- Actively greets and engages with all guests, in person and on the phone.
- Conducts the Start Up and Shut Down procedures on the floor, turning on/off lights and exhibits.
- Conducts display and building maintenance check as per procedure and submits report to Management. Advises the Curator and/or the Executive Director Immediately of maintenance issues that could negatively impact the guest experience and/or employee or guest health and safety.
- Manages movie schedule and greets guests attending the movies.
- General maintenance of the building grounds, exhibits and gift shop, including weeding, garbage disposal, wiping down exhibits and gift shop displays, sweeping/mopping floor, cleaning washrooms, minor maintenance repairs, etc.
- Maintains general knowledge of displays to be able to answer visitor questions.
- Complies with all health and safety policies and maintains knowledge of emergency procedures. Maintains security of building.
- Maintains knowledge of events, products and gift shop in order to advise and sell to visitors.
- Processes guest transactions and conducts cash balancing at end of shift.
- Assists with events and fundraising events, as directed, including setup and tear down of tables, chairs, staging and more.
- Prepares and serves snacks and beverages for Café.
- Other duties as assigned.

-Excellent interpersonal and customer service skills.
- Is a University student and plans to return to studies in September 2025. International students are ineligible.
- Strong written and verbal communication skills.
- Strong computer skills, previous experience using a database would be an asset.
- Proven self-starter capable of working in a team and independently.
- Demonstrated innovation and creativity in solving challenges.
- Excellent attention to detail and ability to adhere to policies and procedures.
- Demonstrated use of good judgement in challenging situations.
- Ability to lift up to 40lbs.
- Current Police and Judicial Matters check.