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Service Technician
Sault Ste. Marie
Information Technology
POSTED:
3 weeks ago
Employer:
Superior Business Solutions
ES Job ID:
16234
Closing Date:
March 06, 2025
Salary:
37500
Duration:
Full Time
Job Description:
Job Title: Service Technician
Reports To: Service Manager
Location: Superior Business Solutions
Employment Type: Full- Time
Pay Range: $37,500 to $47,500
About the employer
Locally owned and operated, Superior Business Solutions is your authorized sales and service distributor of Ricoh and Toshiba printers, copiers, and multi-function office equipment in Sault Ste. Marie and the Algoma District. AK Graphix offers in-house graphic design, photocopying, and printing services to help businesses make a lasting impression on their customers and clients.
Job Summary
We are searching for a Service Technician in a hands-on role where you'll receive comprehensive training and development. Gain valuable skills working directly with customers and their technology in a dynamic, real-world environment.
Key Responsibilities
-Device Preparation and Staging: Pre-stage and prepare printers and multifunctional devices for customer sites.
-Service Calls: Respond to assigned service calls at customer locations, providing hands-on technical support.
-Preventative Maintenance: Perform routine maintenance on devices to ensure optimal functionality.
-Issue Escalation: Identify and escalate technical issues to the Helpdesk, Technical Specialist, or Team Leader as needed.
-Customer Relationship Management: Maintain positive and effective communication with customers to ensure satisfaction and build lasting relationships.
Monday to Friday with flexible hours. Benefits to commence after 6 months of employment
Reports To: Service Manager
Location: Superior Business Solutions
Employment Type: Full- Time
Pay Range: $37,500 to $47,500
About the employer
Locally owned and operated, Superior Business Solutions is your authorized sales and service distributor of Ricoh and Toshiba printers, copiers, and multi-function office equipment in Sault Ste. Marie and the Algoma District. AK Graphix offers in-house graphic design, photocopying, and printing services to help businesses make a lasting impression on their customers and clients.
Job Summary
We are searching for a Service Technician in a hands-on role where you'll receive comprehensive training and development. Gain valuable skills working directly with customers and their technology in a dynamic, real-world environment.
Key Responsibilities
-Device Preparation and Staging: Pre-stage and prepare printers and multifunctional devices for customer sites.
-Service Calls: Respond to assigned service calls at customer locations, providing hands-on technical support.
-Preventative Maintenance: Perform routine maintenance on devices to ensure optimal functionality.
-Issue Escalation: Identify and escalate technical issues to the Helpdesk, Technical Specialist, or Team Leader as needed.
-Customer Relationship Management: Maintain positive and effective communication with customers to ensure satisfaction and build lasting relationships.
Monday to Friday with flexible hours. Benefits to commence after 6 months of employment
Required Skills:
-High school diploma or equivalent (technical certifications or college courses in IT, Mechanical, or Electrical fields are a plus).
-A strong interest in technology and customer service
-Excellent problem-solving skills, a positive attitude, and strong communication abilities.
-Ability to work independently and manage time effectively.
-Must have a Valid \"G\" drivers license
-A strong interest in technology and customer service
-Excellent problem-solving skills, a positive attitude, and strong communication abilities.
-Ability to work independently and manage time effectively.
-Must have a Valid \"G\" drivers license
How to Apply:
Qualified candidates can email CV to [email protected] or drop off in person at 531 Second Line East.