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Contact Centre Customer Care Specialist
Sault Ste. Marie
Other
POSTED:
4 days ago
Employer:
Team Recruiter
ES Job ID:
15681
Closing Date:
July 12, 2024
Duration:
Temporary
Job Description:
Know someone who would be a fit for this role? Referral bonuses are available upon successful hire.
JOB DESCRIPTION:
Job Title: One of government clients is looking for a Contact Centre Customer Care Specialist
Length: 9-month contract with a possibility of extension
Location: Sault Ste. Marie, Ontario
Hybrid Policy: One full week, every other week in office depending on the shift. Overnight and shifts beginning after 8 p.m. are work from home.
Interview: Virtual.
Training: A mix of in office and virtual.
Hours of work: Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday (including holidays).
Overtime Opportunities: Yes
Please note: Successful completion of the Training Program (in class and job shadowing) is required to advance to regular full-time employment for this role.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
-Represent our client's strong customer-centric brand and values by creating great customer experiences at every interaction.
-Provide customer service support via phone, live webchat, and email.
-Develop and maintain knowledge of all client's products, services, and promotions to provide customers with helpful and accurate information.
-Uphold the high standards of Responsible Gambling program, including tools and resources, and in all customer activities.
-Demonstrate proficiency with Contact Centre technology and software applications.
-Strive to meet service delivery and quality targets by managing work tasks in a professional and efficient manner.
-Document and record all customer interactions to monitor and analyze customer experiences.
-Develop and maintain knowledge of all operational procedures to ensure compliance with organizational privacy, information, and risk
protocols.
-Offer advice and guidance on products, services, and promotions to enhance the player's experience.
-Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
-Continuously seek opportunities to improve department processes, and procedures to ensure efficient and effective operations
JOB DESCRIPTION:
Job Title: One of government clients is looking for a Contact Centre Customer Care Specialist
Length: 9-month contract with a possibility of extension
Location: Sault Ste. Marie, Ontario
Hybrid Policy: One full week, every other week in office depending on the shift. Overnight and shifts beginning after 8 p.m. are work from home.
Interview: Virtual.
Training: A mix of in office and virtual.
Hours of work: Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday (including holidays).
Overtime Opportunities: Yes
Please note: Successful completion of the Training Program (in class and job shadowing) is required to advance to regular full-time employment for this role.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
-Represent our client's strong customer-centric brand and values by creating great customer experiences at every interaction.
-Provide customer service support via phone, live webchat, and email.
-Develop and maintain knowledge of all client's products, services, and promotions to provide customers with helpful and accurate information.
-Uphold the high standards of Responsible Gambling program, including tools and resources, and in all customer activities.
-Demonstrate proficiency with Contact Centre technology and software applications.
-Strive to meet service delivery and quality targets by managing work tasks in a professional and efficient manner.
-Document and record all customer interactions to monitor and analyze customer experiences.
-Develop and maintain knowledge of all operational procedures to ensure compliance with organizational privacy, information, and risk
protocols.
-Offer advice and guidance on products, services, and promotions to enhance the player's experience.
-Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
-Continuously seek opportunities to improve department processes, and procedures to ensure efficient and effective operations
Required Skills:
KNOWLEDGE & EDUCATION:
-University degree or college diploma in relevant field or equivalent work experience
-Understanding of gaming, entertainment, or other similar industries
EXPERIENCE:
-2 years' experience in customer service
-2 years' experience in working in complex, challenging environments
CRITICAL SKILLS:
-Excellent customer service skills
-Communication and interpersonal skills
-Strong speaking and writing skills (English)
-Problem solving and troubleshooting skills
-Knowledge of Microsoft applications, internet, and proficient keyboarding skills
OTHER REQUIREMENTS:
-Bilingual in French is an asset.
-Work in 24/7/365 operations
-Shift work, holiday, and weekend work required.
-University degree or college diploma in relevant field or equivalent work experience
-Understanding of gaming, entertainment, or other similar industries
EXPERIENCE:
-2 years' experience in customer service
-2 years' experience in working in complex, challenging environments
CRITICAL SKILLS:
-Excellent customer service skills
-Communication and interpersonal skills
-Strong speaking and writing skills (English)
-Problem solving and troubleshooting skills
-Knowledge of Microsoft applications, internet, and proficient keyboarding skills
OTHER REQUIREMENTS:
-Bilingual in French is an asset.
-Work in 24/7/365 operations
-Shift work, holiday, and weekend work required.
Requirements:
Please note: Adherence to our end client's vaccination policy is a requirement
How to Apply:
Please note: The start date listed for this position is subject to change and posting may remain open longer than date listed below.
HOW TO APPLY:
If you are interested in applying for this position, please email a MS-Word version of your updated resume along with your salary expectation, first available start date and a telephone number to [email protected] attention Zara Naveed (recruiter for this role).
Please include the job title (Contact Centre Customer Care Specialist) in the subject line.
When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. Please register with us in our database to be considered for future positions available.
At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm, please visit our website at http://www.teamrecruiter.com.
CAMSC and ACSESS certified.
All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing.
Please note, emails from our Recruitment Firm may occasionally be routed to your Spam Folder. When contacted regarding an employment opportunity, we recommend monitoring your Spam/Junk Folder to ensure you don't miss any critical communication.
THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.
HOW TO APPLY:
If you are interested in applying for this position, please email a MS-Word version of your updated resume along with your salary expectation, first available start date and a telephone number to [email protected] attention Zara Naveed (recruiter for this role).
Please include the job title (Contact Centre Customer Care Specialist) in the subject line.
When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. Please register with us in our database to be considered for future positions available.
At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm, please visit our website at http://www.teamrecruiter.com.
CAMSC and ACSESS certified.
All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing.
Please note, emails from our Recruitment Firm may occasionally be routed to your Spam Folder. When contacted regarding an employment opportunity, we recommend monitoring your Spam/Junk Folder to ensure you don't miss any critical communication.
THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.
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