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Automotive Service Advisor
McKerrow
Customer Service
POSTED:
3 weeks ago
Employer:
Algoma Chrysler
ES Job ID:
4723
Closing Date:
May 31, 2024
Duration:
Full Time
Job Description:
The Algoma Chrysler, McKerrow location is seeking an outgoing and highly motivated Automotive Service Advisor to create lasting first impressions and guide customers through their vehicles' maintenance scheduling and repair process. The successful candidate should be a great listener and a master at executing all the service processes with due diligence and customer service in mind. The Service Advisor should build strong relationships with customers to achieve service targets and utilize the tools provided to ensure customers will return to the dealership. They will uphold Algoma Chrysler's standards and values so that the customer is fully satisfied through every interaction with the service department.
Responsibilities
- Welcoming customers to the dealership and discussing their needs
- Answering customer inquiries, either in-person or over the phone
- Schedule Service Appointments using the dealership booking system
- Estimating the cost and time needed for a wide range of repairs
- Prepare repair orders by detailing the vehicle's problems or symptoms
- Ensuring timely completion of service appointments
- Advising and selling required services based on dealer and manufacturer recommendations
- Reviewing repair requirements and recommendations with customers
What We Offer
- Competitive Salary along with Benefits Package (After 3 Months)
- Additional Employee Benefits (Vehicle Purchase Program & Vehicle Servicing Discounts)
- A Friendly Work Environment
- Monday - Friday, 8am to 5pm
Responsibilities
- Welcoming customers to the dealership and discussing their needs
- Answering customer inquiries, either in-person or over the phone
- Schedule Service Appointments using the dealership booking system
- Estimating the cost and time needed for a wide range of repairs
- Prepare repair orders by detailing the vehicle's problems or symptoms
- Ensuring timely completion of service appointments
- Advising and selling required services based on dealer and manufacturer recommendations
- Reviewing repair requirements and recommendations with customers
What We Offer
- Competitive Salary along with Benefits Package (After 3 Months)
- Additional Employee Benefits (Vehicle Purchase Program & Vehicle Servicing Discounts)
- A Friendly Work Environment
- Monday - Friday, 8am to 5pm
Required Skills:
Qualifications
- Strong communication skills, both written and verbal
- Superior customer service skills to handle customer complaints and questions effectively
- Critical thinking, organization, time management, and problem-solving skills to perform the job successfully
- The ability to interpret technical terms to customers is considered an asset
- Able to multi-task in a fast-paced environment
- Valid Drivers License
- The ability to operate vehicles with a manual transmission is regarded as an asset
Experience
- 1 plus years in customer service is preferred
- 1 plus years working in the Automotive Industry is considered an asset
- Strong communication skills, both written and verbal
- Superior customer service skills to handle customer complaints and questions effectively
- Critical thinking, organization, time management, and problem-solving skills to perform the job successfully
- The ability to interpret technical terms to customers is considered an asset
- Able to multi-task in a fast-paced environment
- Valid Drivers License
- The ability to operate vehicles with a manual transmission is regarded as an asset
Experience
- 1 plus years in customer service is preferred
- 1 plus years working in the Automotive Industry is considered an asset
How to Apply:
To apply for this position, please submit a resume to Wayne Legge:
[email protected]
Alternatively, you may Drop off a resume in person at our McKerrow Dealership.
We would like to thank all applicants in advance, but only those selected for an interview will be contacted.
[email protected]
Alternatively, you may Drop off a resume in person at our McKerrow Dealership.
We would like to thank all applicants in advance, but only those selected for an interview will be contacted.
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