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Receptionist
Sault Ste. Marie
Office & Administration,
Customer Service
POSTED:
2 weeks ago
Employer:
Prouse Chevrolet Buick GMC Cadillac Ltd.
ES Job ID:
15501
Closing Date:
May 09, 2024
Salary:
18
Duration:
Full Time
,
Temporary
Job Description:
Functions:
- Answering Telephones/Clerical Tasks
- Customer Relations
- Administration
Interdepartmental RelationsCompetencies:
- Analysis and Problem Solving
- Customer Enthusiasm
- Decisiveness
- Delegating and Empowering
- Initiative
- Judgement
- Motivating and Coaching
- Organizing and Planning
- Strategic Leadership
- Team Building
- Versatility
- Communication
Reports to:
- Varies According to Dealership
Position Summary
The Receptionist:
- Is responsible for receiving customers as they enter the dealership.
- Becomes for the customer the strong, positive first impression of the dealership by presenting a professional appearance and a cordial, businesslike presence.
- Projects this same presence on the phone when customers call the dealership.
- Because of a thorough understanding of the dealership, knows to whom to route incoming calls and is accurate in taking messages when calls cannot be routed to the appropriate person.
- Keeps track of traffic flow within the dealership and documents where and to whom customers are referred.
- Works with all departments in the dealership and establishes message and sign-in/sign-out systems to keep track of people and the flow of information.
- Pages retail team members as needed and is considered the person in the dealership who knows the whereabouts of team members at any given time.
- Provides clerical backup support to departments when needed and works as a team member with all departments.
Work Orientation Factors
- Much customer contact
- Contact with customers from a variety of backgrounds
- Professional image essential
- Constant interruptions
- Predictable work schedule
- Much contact with people in all dealership departments
What the Work is Like?
The work of the Receptionist:
- Has as its major responsibility the receiving of customers.
- Entails understanding the work flow in the dealership in order to know to whom to refer a customer.
- Involves effectively and cordially relating to customers from a variety of backgrounds and projecting a professional image to customers at all times.
- Includes much telephone interaction, including handling multiple phone calls.
- Entails working in an atmosphere that has many distractions and interruptions.
- Involves predictable hours and a varied flow of activity according to the time of day and the season of the year.
- Involves accommodating customers efficiently and making customers feel welcome at the dealership.
- Answering Telephones/Clerical Tasks
- Customer Relations
- Administration
Interdepartmental RelationsCompetencies:
- Analysis and Problem Solving
- Customer Enthusiasm
- Decisiveness
- Delegating and Empowering
- Initiative
- Judgement
- Motivating and Coaching
- Organizing and Planning
- Strategic Leadership
- Team Building
- Versatility
- Communication
Reports to:
- Varies According to Dealership
Position Summary
The Receptionist:
- Is responsible for receiving customers as they enter the dealership.
- Becomes for the customer the strong, positive first impression of the dealership by presenting a professional appearance and a cordial, businesslike presence.
- Projects this same presence on the phone when customers call the dealership.
- Because of a thorough understanding of the dealership, knows to whom to route incoming calls and is accurate in taking messages when calls cannot be routed to the appropriate person.
- Keeps track of traffic flow within the dealership and documents where and to whom customers are referred.
- Works with all departments in the dealership and establishes message and sign-in/sign-out systems to keep track of people and the flow of information.
- Pages retail team members as needed and is considered the person in the dealership who knows the whereabouts of team members at any given time.
- Provides clerical backup support to departments when needed and works as a team member with all departments.
Work Orientation Factors
- Much customer contact
- Contact with customers from a variety of backgrounds
- Professional image essential
- Constant interruptions
- Predictable work schedule
- Much contact with people in all dealership departments
What the Work is Like?
The work of the Receptionist:
- Has as its major responsibility the receiving of customers.
- Entails understanding the work flow in the dealership in order to know to whom to refer a customer.
- Involves effectively and cordially relating to customers from a variety of backgrounds and projecting a professional image to customers at all times.
- Includes much telephone interaction, including handling multiple phone calls.
- Entails working in an atmosphere that has many distractions and interruptions.
- Involves predictable hours and a varied flow of activity according to the time of day and the season of the year.
- Involves accommodating customers efficiently and making customers feel welcome at the dealership.
Required Skills:
Management/Business Skills Required:
- Ability to receive customers with courtesy and efficiency
- Ability to exhibit a friendly manner and an appropriate appearance as the initial contact in the dealership
- Ability to converse with customers to discover their needs and to appropriately route them within the dealership
- Knowledge of appropriate telephone techniques and etiquette
- Ability to answer customers' questions on the phone or to introduce or refer callers to the appropriate department/team member
- Knowledge of the dealership's organization in order to appropriately route callers or customers
- Ability to arrange conference calls
- Ability to write clearly and legibly and to listen and record accurately
- Ability to file paperwork according to dealership procedures
- Ability to operate the FAX machine, to word process, and to provide backup support to the clerical team when needed
- Ability to receive customers with courtesy and efficiency
- Ability to exhibit a friendly manner and an appropriate appearance as the initial contact in the dealership
- Ability to converse with customers to discover their needs and to appropriately route them within the dealership
- Knowledge of appropriate telephone techniques and etiquette
- Ability to answer customers' questions on the phone or to introduce or refer callers to the appropriate department/team member
- Knowledge of the dealership's organization in order to appropriately route callers or customers
- Ability to arrange conference calls
- Ability to write clearly and legibly and to listen and record accurately
- Ability to file paperwork according to dealership procedures
- Ability to operate the FAX machine, to word process, and to provide backup support to the clerical team when needed
Requirements:
What the Worker is Like?
The Receptionist:
- Has a professional appearance and a positive, cordial attitude.
- Is one of the customer's first impressions of the dealership.
- Should have good phone etiquette and a good telephone voice.
- Should be familiar with every aspect of telephone activity, including placing long-distance calls, arranging conference calls, and operating the dealership's message and paging system.
- Should be familiar with the dealership's organization and with key team members in order to appropriately route calls, take messages, and answer questions on the phone.
The Receptionist:
- Has a professional appearance and a positive, cordial attitude.
- Is one of the customer's first impressions of the dealership.
- Should have good phone etiquette and a good telephone voice.
- Should be familiar with every aspect of telephone activity, including placing long-distance calls, arranging conference calls, and operating the dealership's message and paging system.
- Should be familiar with the dealership's organization and with key team members in order to appropriately route calls, take messages, and answer questions on the phone.