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Manager of Service Complaints
To Be Determined
Executive and Management,
Social Services
POSTED:
4 weeks ago
Employer:
Nogdawindamin Family and Community Services
ES Job ID:
15437
Closing Date:
April 19, 2024
Salary:
111138
Duration:
Full Time
,
Temporary
Job Description:
NOGDAWINDAMIN Family and Community Services, a designated Indigenous Child Welfare Agency under the Child Youth and Family Services Act serving member First Nations situated between Sault Ste. Marie and Sudbury is seeking to hire a FULL-TIME CONTRACT TO MARCH 31, 2025
MANAGER OF SERVICE COMPLAINTS
LOCATION: TO BE DETERMINED
Salary Range: $111,138.00 to $137,394.00
Job Summary
The Manager of Service Complaints will manage the Agency's complaints process to ensure the highest standards of service is provided to service users. The Manager of Service Complaints functions within legislative requirements, regulations, policies and procedures and the Mission, Beliefs and Vision of the Nogdawindamin Family and Community Services and contributes to the accomplishment of the strategic priorities.
MANAGER OF SERVICE COMPLAINTS
LOCATION: TO BE DETERMINED
Salary Range: $111,138.00 to $137,394.00
Job Summary
The Manager of Service Complaints will manage the Agency's complaints process to ensure the highest standards of service is provided to service users. The Manager of Service Complaints functions within legislative requirements, regulations, policies and procedures and the Mission, Beliefs and Vision of the Nogdawindamin Family and Community Services and contributes to the accomplishment of the strategic priorities.
Required Skills:
- Master of Social Work (MSW) is preferred
- Bachelor of Arts or College Diploma may be considered
- Five (5) years' direct experience working with children and families involved in child welfare protection
- Three (3) years' direct management and administration experience in a child welfare protection agency
- Equivalent combination of education and experience may be considered
- Bachelor of Arts or College Diploma may be considered
- Five (5) years' direct experience working with children and families involved in child welfare protection
- Three (3) years' direct management and administration experience in a child welfare protection agency
- Equivalent combination of education and experience may be considered
Requirements:
- Respect for, sensitivity towards as well as knowledge and understanding of Anishnawbek culture, traditions and the Seven Grandfather Teachings
- Ability to understand and speak Anishnaabemowin is a definite asset
- Must provide a Criminal Records Check deemed satisfactory by the employer
- Must have a Class 'G' Ontario Driver's Licence, access to a vehicle and the ability to travel
- Must have $1M automobile insurance coverage
- Ability to understand and speak Anishnaabemowin is a definite asset
- Must provide a Criminal Records Check deemed satisfactory by the employer
- Must have a Class 'G' Ontario Driver's Licence, access to a vehicle and the ability to travel
- Must have $1M automobile insurance coverage
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SIMILAR IN THIS SECTOR
How to Apply:
Nogdawindamin Family and Community Services has been in operation for over 30 years. We are committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Accommodations are available upon request for candidates taking part in the recruitment process. JOIN A GROWING AND DYNAMIC ORGANIZATION OFFERING REWARDING CAREERS, COMPETITIVE SALARIES, BENEFITS, OMERS PENSION AND A GREAT WORK ENVIRONMENT FOR INDIVIDUALS COMMITTED TO MAKING A DIFFERENCE.
Please submit a job-related resume and cover letter along with three work related references by:
Friday, April 19, 2024 - 4:00 pm
Hiring Committee
Nogdawindamin Family and Community Services
210B Gran Street, Batchewana First Nation, ON P6A 0C4
Email: [email protected]
Preference will be given to Indigenous applicants. Self-Identification is encouraged.
We thank all applicants for their interest; however only those selected for an interview will be contacted.
A full job description is located on our website at www.nog.ca
Please submit a job-related resume and cover letter along with three work related references by:
Friday, April 19, 2024 - 4:00 pm
Hiring Committee
Nogdawindamin Family and Community Services
210B Gran Street, Batchewana First Nation, ON P6A 0C4
Email: [email protected]
Preference will be given to Indigenous applicants. Self-Identification is encouraged.
We thank all applicants for their interest; however only those selected for an interview will be contacted.
A full job description is located on our website at www.nog.ca