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Permanent Mortgage Assistant
Sault Ste. Marie
Office & Administration,
Customer Service
POSTED:
3 weeks ago
Employer:
Real Estate Stop
ES Job ID:
16302
Closing Date:
March 14, 2025
Duration:
Full Time
Job Description:
The Real Estate Stop Inc./The Mortgage Centre is looking for a FT Permanent Mortgage Assistant to join their team.
Key Responsibilities:
Customer Service:
-Act as the main point of contact for clients, answering inquiries, explaining mortgage terms, and addressing concerns.
-Handle payment issues, arrears, and provide support during refinancing or adjustments.
Documentation & Compliance:
-Prepare and review mortgage documents, ensuring they align with legal and regulatory standards.
-Maintain accurate records and support audits.
Payment & Account Management:
-Process payments and track account statuses, ensuring timely resolution of late payments or defaults.
-Collaborate with teams to ensure smooth loan processing and timely updates.
Collaboration & Communication:
-Work with underwriters, legal teams, and external partners to streamline mortgage services.
-Provide clear and consistent updates to clients and colleagues.
Key Responsibilities:
Customer Service:
-Act as the main point of contact for clients, answering inquiries, explaining mortgage terms, and addressing concerns.
-Handle payment issues, arrears, and provide support during refinancing or adjustments.
Documentation & Compliance:
-Prepare and review mortgage documents, ensuring they align with legal and regulatory standards.
-Maintain accurate records and support audits.
Payment & Account Management:
-Process payments and track account statuses, ensuring timely resolution of late payments or defaults.
-Collaborate with teams to ensure smooth loan processing and timely updates.
Collaboration & Communication:
-Work with underwriters, legal teams, and external partners to streamline mortgage services.
-Provide clear and consistent updates to clients and colleagues.
Required Skills:
-Strong Communication: Ability to clearly explain complex mortgage details and resolve client issues.
-Motivated: Self-starter that can work independently and is committed to driving Business and achieving/surpassing goals.
-Attention to Detail: Ensuring accuracy in all documentation and payments.
-Problem-Solving: Ability to handle challenges and resolve conflicts effectively.
-Teamwork: Work well with colleagues, underwriters, and external partners to ensure a seamless mortgage experience.
-Organization: Manage multiple tasks and priorities efficiently in a fast-paced environment.
-Motivated: Self-starter that can work independently and is committed to driving Business and achieving/surpassing goals.
-Attention to Detail: Ensuring accuracy in all documentation and payments.
-Problem-Solving: Ability to handle challenges and resolve conflicts effectively.
-Teamwork: Work well with colleagues, underwriters, and external partners to ensure a seamless mortgage experience.
-Organization: Manage multiple tasks and priorities efficiently in a fast-paced environment.
Requirements:
-High school diploma (business or finance education preferred).
-Prior experience in mortgages, banking, or real estate is essential.
-Proficiency in Microsoft Office, Excel, Word required.
-Prior experience in mortgages, banking, or real estate is essential.
-Proficiency in Microsoft Office, Excel, Word required.
How to Apply:
Applicants can send their resume to: [email protected]
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