Membership Sales & Services Representative

Sault Ste. Marie

Customer Service, Retail

POSTED: 1 month ago

YMCA of Sault Ste. Marie

15755

August 11, 2024

16.55

Part Time

Membership Sales & Services Representative - Part-Time

The Sault Ste. Marie YMCA is seeking a dynamic and results-driven Sales and Services Representative to join our team and drive growth through innovative strategies and exceptional customer service.

Nature and Scope: Reporting to the Manager, Member Services, this position is responsible for providing exceptional customer services to all individuals entering the facility, promoting the values of the Sault Ste Marie YMCA, offering up-to-date information on membership options and other services offered to support the continuous growth of the membership base.

Position: Part-time, various shifts - weekdays, evenings, weekends, and holidays
Start Date: As soon as possible

Core Responsibilities:
-Identifying potential customers through various methods such as cold calling, networking, and referrals
-Answering phones promptly and efficiently providing helpful information. Telephone follow up with new and existing members
-Work with other departments within the YMCA so all staff are delivering clear concise program and membership information
-Ensure that everyone who interacts with the YMCA receives fair treatment, feels welcome, and receives assistance tailored to their needs and interests
-Use computer software program for membership, program transactions and reports
- Aid in other administrative duties as necessary

Education and Training
-First Aid/CPR Certification (Employer will provide if needed)
-Criminal Record Check with Vulnerable Sector

Experience
-Prior sales experience is an asset
-Prior customer service
-Working with cash
-Sound knowledge of Office 365 products, especially Excel
-Prior use of ActiveNet an asset
-Ability to multitask in a faced paced environment

Other Skills
-Good organizational skills
-Computer literacy
-Good verbal and written communication skills
-Excellent interpersonal skills
-Creative/ innovative

Competencies Required:
-Integrity: Demonstrates responsible behaviour at all times and maintains high ethical standards.
-Commitment to Organization: Vision and Values Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes, and values of the YMCA.
-Flexibility and Adaptability: Able to work quickly and efficiently despite ambiguity, adjusts with confidence, integrates new information, as it becomes available.
-Planning and Organizing: Establishes a clearly defined and effective course of action for self and others to accomplish short- and long-term work goals.
-Leadership: Guides, motivates and inspires self and others to take action to achieve desired outcomes.
-Problem Solving: Identifies an issue and works towards a solution.
-Results Oriented: The ability to lead, manage and achieve identified goals