Bilingual Customer Experience Specialist - CX Solutions : , OntarioSault Ste. Marie
Nos postes affichés sont aussi disponibles en français. Pour demandez une version française, s’il vous plaît appelez 705.945.0705 poste 4235.
Date de clôture: 10/30/2020
Lieu d’emploi: Sault Ste. Marie
Entreprise: posted by Employment Solutions on behalf of the hiring employer
Type d’emploi: Full Time - Temps plein
Description de l’emploi:
Students encouraged to apply!
Join a winning team as we expand our Centre of Excellence in Sault Ste Marie!
Customer Experience (CX) Solutions is a technology and consulting organization headquartered in Toronto, Ontario. (http://www.cxsolutions.ca). The European division of CX Solutions, CX Technology Solutions is headquartered in Nis, Serbia serving Germany and the UK.
CX Solutions specializes in the following key areas:
Technology Assessments - Migration to Cloud.
Customer Experience Capability.
Technical Architecture Design
Managed Services - Technical Help-Desk.
Customer Support Business Process Outsourcing.
We are expanding our Call Centre division. The role is located in our Centre of Excellence on Queen Street East.
About the Opportunity:
Provide support with the Customer Care queue when required by working closely with various internal and external contacts to effectively and efficiently respond to inquiries and requests. Provides exceptional customer experience through each customer interaction and all contact channels, ideally in fluent English and (Canadian) French.
About the Role:
- Respond to customer inquiries by phone in a timely, accurate, and professional manner.
- Log requests within the applicable Client systems.
- Utilization of all required systems to provide exceptional customer service.
- Proactively identify and resolve issues and concerns.
- Understand and follow the Client standard operating procedures (SOP).
- Seeks answers from a supervisor when unsure, in order to provide the customer with an accurate response.
- Be aware of applicable Client Quality assurance requirements.
- Ensure to deliver a positive customer experience.
Job Types: Full-time, Part-time, Permanent
Benefits: Casual Dress, Extended Health Care
Schedule: 8 Hour Shift, Day shift, Monday to Friday, No Weekends
Customer Experience Training a strong asset
Training in conflict resolution/mediation also an asset
Bilingual (English/French) preferred
Skills and Attributes:
Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
Advanced communication skills, both verbal and written.
Bilingual skills in French (verbal and written) a strong asset
Excellent computer skills, including MS Office previous experience with AS400 a strong asset.
Strong problem-solving skills.
Ability to say no or deliver unfavourable information in a positive and professional manner.
Qualified applicants are welcome to submit their resume to Employment Solutions via email at: email@example.com and quote job #9830.
We would like to thank all candidates for expressing interest. Please note that only those selected for interviews will be contacted.
Please Quote Job Code: 9830