Customer Experience Specialist - Mental Health Practice - CX Solutions : Sault Ste. Marie, Ontario
Closing Date: 8/20/2019
Location: Sault Ste. Marie
Company: posted by Employment Solutions on behalf of the hiring employer
Job Type: Full Time - Temps plein
Responsible for providing the highest level of customer service and mental health support mainly within online chat and social media monitoring platforms, with a blend of answering and handling incoming calls, placing outbound calls to assist customer with mental health related questions and programs.
Major Duties and Responsibilities:
Overall, the Customer Experience Specialist will be the program ambassador on behalf of our Mental Health client. The following outlines the duties and responsibilities:
Have a vast knowledge of the Mental Health industry.
Online messaging answering questions and concerns.
Answers and resolved incoming inquiries.
Assists departments with accurate data entry and edits.
Places outbound calls when necessary for follow up on outstanding issues related to inquiries.
Team members expected to contribute to the completeness and confidentiality, ensuring documentation, paperwork, and system entries meet internal and external guidelines for content accuracy and timeliness.
9am - 9pm Monday - Friday
Overall compensation plan is based on candidate experience. CX Solutions offers a competitive Benefits package and annual bonus structure.
Knowledge, Skills and Abilities:
Must set an outstanding example of customer service for members of the Contact Center team.
Must possess strong written and verbal communication skills as well as be organized, responsible, and reliable.
Working knowledge of computers, with a high level of accuracy.
Advanced Microsoft offices skills are required.
Ability to handle multiple tasks at one time and problem solve.
Must be familiar with technology for customer service and have experience using Customer Relationship Management.
Ability to interact with co-workers and respond to questions in a prompt and courteous manner.
Adhere to policies and procedures for each service offered by program.
Bachelors Degree in the human services or related field (psychology or social work).
Experience in the mental health field
How To Apply:
Qualified applicants are welcome to submit their resume to Employment Solutions, 4th Floor Station Tower, 421 Bay St or via email to email@example.com and quote job #8660.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted. Accommodation will be provided throughout the hiring process, as required.
Please Quote Job Code: 8660